Submit a IT ticket or email your IT team using the template below.
If you have multiple IT teams, route the ticket to the IT network team or the IT infrastructure team.
Copy and paste the following text in a ticket or email to your IT team.
Dear IT Team, I am trying to add Mazetec training scenarios to our internal site, but it does not load. I cannot access the Mazetec web app from my work computer, but I can access it from my personal device. Please add `*.mazetec.org`, `*.mazetec.com`, and `*.mazetec.net` domains to our network's whitelist or safe site list. You can find more diagnostic steps in their knowledge base at: https://www.mazetec.org/article/preparing-your-network-firewall-to-access-the-mazetec-app-from-your-internal-network/ Best Regards,
Here are a few troubleshooting steps to diagnose the reason why the Mazetec app is blocked from your network or work computer.
$ nslookup mazetec.org
If the nslookup command returns the Mazetec IP
188.8.131.52 then try the following command in terminal:
$ ping mazetec.org
Many organizations block internet traffic that are not known to security or network team, this may mean that your network is configured use a whitelist or safe site list.
*.mazetec.netto your network whitelist or safe site list.
If your organization uses a custom DNS in its infrastructure, it may not be resolving the mazetec.org and app.mazetec.org domains or it is blocked by your firewall.
Technical Solution: Add
*.mazetec.net to your network's firewall for port 443 and port 80. Note: Port 80 automatically resolves to port 443 to ensure the connection is secure in transit.
The Mazetec web app's IP addresses are blocked or not whitelisted.
*.mazetec.netto your network's firewall for port 443 and port 80.
184.108.40.206is not being blocked
220.127.116.11to your firewall
If your question is not answered here, please contact the Mazetec support team.