Preparing your network firewall to access the Mazetec app from your internal network

Problem

  • The Mazetec app does not load when connected to my organization's network.
  • I cannot access the Mazetec app from my organization's internal webpage or internal network. However, it does work when I access click the link from my personal device.

Solutions

  • Submit a IT ticket or email your IT team using the template provided below.
  • Try the troubleshooting tips below.
  • If your question is not answered here, please contact the Mazetec support team.

Ticket template for your IT team

Submit a IT ticket or email your IT team using the template below.

If you have multiple IT teams, route the ticket to the IT network team or the IT infrastructure team.

Copy and paste the following text in a ticket or email to your IT team.

Dear IT Team,

I am trying to add Mazetec training scenarios to our internal site, but it does not load. I cannot access the Mazetec web app from my work computer, but I can access it from my personal device. 

Please add `*.mazetec.org`, `*.mazetec.com`, and `*.mazetec.net` domains to our network's whitelist or safe site list. 

You can find more diagnostic steps in their knowledge base at: https://www.mazetec.org/article/preparing-your-network-firewall-to-access-the-mazetec-app-from-your-internal-network/

Best Regards,

IT Team - Troubleshooting tests to diagnose the problem

Here are a few troubleshooting steps to diagnose the reason why the Mazetec app is blocked from your network or work computer.

  1. Open up bash or terminal and type in following command:
$ nslookup mazetec.org
  1. If nothing returns in the prompt or there is an error, then domain name is not resolving or is blocked. See Custom DNS below.

If the nslookup command returns the Mazetec IP 54.191.28.123 then try the following command in terminal:

$ ping mazetec.org
  1. If the ping works, then your network might be blocking outgoing traffic to the Mazetec IP. See Mazetec app IP addresses are blocked below for a resolution.

Add Mazetec to your Whitelist and/ or Safe site list

Many organizations block internet traffic that are not known to security or network team, this may mean that your network is configured use a whitelist or safe site list.

Technical Solution:

  • Add *.mazetec.org, *.mazetec.com, *.mazetec.net to your network whitelist or safe site list.

Mazetec.org is not resolving on my network

If your organization uses a custom DNS in its infrastructure, it may not be resolving the mazetec.org and app.mazetec.org domains or it is blocked by your firewall.

Technical Solution: Add *.mazetec.org, *.mazetec.com, *.mazetec.net to your network's firewall for port 443 and port 80. Note: Port 80 automatically resolves to port 443 to ensure the connection is secure in transit.

Mazetec app IP addresses are blocked

The Mazetec web app's IP addresses are blocked or not whitelisted.

Technical Solution:

  • Add *.mazetec.org, *.mazetec.com, *.mazetec.net to your network's firewall for port 443 and port 80.
  • Note: Port 80 automatically resolves to port 443 to ensure the connection is secure in transit.
  • Ensure 54.191.28.123 is not being blocked
  • Add 54.191.28.123 to your firewall

If your question is not answered here, please contact the Mazetec support team.

Last modified on May 23, 2021